Frequently Asked Questions | The Bastion Vault & Shipping

Shipping

Open a free client account and choose New Shipment from your dashboard, or request a tailored quote and a specialist will arrange everything for you.

We ship to and from more than 140 countries, with headquarters in the United Kingdom, Belgium and Texas coordinating ocean, air and road services.

Yes. Every consignment includes standard cover, and additional declared-value insurance can be added during booking.

It appears on your receipt and confirmation email and begins with TBV followed by digits. Enter it on the Track page or in the navigation bar.

Each scan, customs clearance and hand-over is recorded as it happens. The tracking page refreshes itself automatically every few seconds.

Cargo can rest at a vault, port or customs facility for a period. The latest checkpoint and its location are always shown in the journey timeline.

Documents, fine art, jewellery, precious metals, collectables and high-value inventory. Hazardous and illegal items are never accepted.

Only you or persons you nominate in writing, after identity verification and under dual custody by our officers.

Invoices can be settled from your client dashboard by card or bank transfer. Corporate clients may apply for credit terms.

Yes. A printable receipt is available for every consignment in your dashboard and is emailed when your shipment is confirmed.